Shipping policy

Last Updated: 09/01/2026

At Oasis Teaz, we are committed to delivering a smooth, transparent, and reliable shipping experience. This Shipping Policy explains how orders are processed, shipped, tracked, and handled in case of delays or issues.

1. Shipping Coverage

Oasis Teaz offers worldwide shipping to over 100+ countries. We partner with trusted international and domestic courier services, including DHL, FedEx, UPS, and USPS, to ensure secure and timely delivery of your orders.

2. Order Processing Time

  • Orders are processed and dispatched within 1–2 business days after successful payment confirmation
  • Orders placed on weekends or public holidays will be processed on the next business day
  • Processing time does not include shipping or transit time

3. Order Tracking

  • Once your order is shipped, a tracking number will be sent to your registered email address
  • You can track your shipment using the provided tracking link on our Track Your Order page
  • Tracking updates may take up to 24 hours to reflect after dispatch

4. Estimated Delivery Time

Delivery timelines may vary depending on your location, courier service, and customs clearance:

  • United States & Canada: 3–10 business days
  • International Orders: 7–15 business days

Please note that these timelines are estimates and not guaranteed.

5. Customs, Duties & Taxes

  • International shipments may be subject to customs duties, taxes, or import fees as determined by your country’s regulations
  • Any such charges are the responsibility of the customer
  • Oasis Teaz is not responsible for delays caused by customs clearance

6. Delays, Losses & Damages

While we work closely with our logistics partners to ensure timely delivery:

  • Oasis Teaz is not liable for delays caused by courier services, customs authorities, weather conditions, or unforeseen circumstances
  • Risk of loss or damage transfers to the customer once the order is handed over to the courier

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery with supporting images so we can assist you.

7. Returns & Exchanges (Shipping-Related)

  • Returns and exchanges are accepted for unopened and unused products within 30 days of delivery
  • Customers are responsible for return shipping costs and a 10% restocking fee
  • A return authorization must be obtained before sending any items back

Please refer to our Return & Refund Policy for complete details.

8. Damaged or Defective Items

If your order arrives damaged or defective:

  • Notify us within 14 days of delivery
  • Provide clear photos or videos showing the issue
  • Approved cases may be eligible for a replacement or refund at our discretion

9. Incorrect Address & Failed Delivery

  • Customers are responsible for providing accurate shipping information
  • Oasis Teaz is not responsible for delivery failures due to incorrect or incomplete addresses
  • Re-shipping charges may apply in such cases

10. Contact Information

For any shipping-related questions or assistance, please contact us:

📧 Email: contact@oasisteaz.com
📧 Alternate Emails: info@oasisteaz.com

11. Policy Updates

Oasis Teaz reserves the right to modify or update this Shipping Policy at any time. Any changes will be effective immediately upon posting on this page.