Shipping Information
At Oasis Tea, we aim to provide you with a seamless and reliable shopping experience. Here's everything you need to know about our shipping policies:
Worldwide Shipping
We proudly offer shipping to over 100+ countries worldwide. To ensure your order reaches you safely and promptly, we collaborate with trusted courier services, including DHL, FedEx, UPS, and USPS.
Order Processing
Once your payment confirmation is received, we process and ship your order within 1-2 business days.
Tracking Your Order
You will receive a tracking number via email as soon as your order is dispatched. This tracking number will allow you to monitor the progress of your shipment. To track the status of your order, please visit our Track Your Order Page. This tracking number will allow you to monitor the progress of your shipment.
Delivery Times
Delivery times may vary depending on your location and the customs clearance process in your country. As a general guideline:
- U.S. and Canada orders typically take 3-10 business days.
- International orders generally take 7-15 business days.
Responsibility for Delays, Damages, or Losses
While we strive for smooth and timely deliveries, please note that we are not responsible for any delays, damages, or losses incurred during transit by the courier service or due to customs authorities. If you encounter any issues with your order, please contact us within 14 days of receiving it, and we will make every effort to assist you.
Returns and Exchanges
We accept returns and exchanges of unopened and unused products within 30 days of delivery. Please keep the following in mind:
- Return shipping costs and a 10% restocking fee will be your responsibility.
- To initiate a return, please contact us to obtain a return authorization number and detailed instructions.
Defective or Damaged Products
For opened or used products that are defective or damaged during transit, please contact us within 14 days of delivery, and include clear photos of the issue. In such cases, we will provide you with a replacement or issue a refund.
We sincerely appreciate your business and trust in our teas. If you have any questions, feedback, or need assistance with your order, please do not hesitate to get in touch with us at:
We are here to serve you and ensure your tea journey with Oasis Tea is delightful and hassle-free.
Last updated: September 13, 2023