Order and Payment FAQs

Here are some frequently asked questions about ordering and payment at Oasis Tea:

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Is it necessary to create an account for a purchase?

No, an account is not mandatory for making a purchase at Oasis Tea. You can proceed as a guest using a valid email for order communication. However, we recommend creating an account for swift future checkouts, and updates on exclusive deals and offers.

How can I confirm my successful order placement?

After placing an order, Oasis Tea will send you a confirmation email.

I haven't received my order confirmation email. What should I do?

First, check your spam and junk folders for the confirmation email. If you can't find it, please contact our customer service team at contact@oasistea.com. Alternatively, reach us via WhatsApp using the provided number on our 'contact us' page.

How can I track the status of my order(s)?

For Oasis Tea account holders, easily monitor your order(s) by visiting your account dashboard. If you used the guest account, track your order via our 'Track My Order' page.

Can I modify my order after placement?

Pending shipment, you can request order modifications by emailing contact@oasistea.com. Regrettably, once products have left our fulfillment center, changes are not possible.

What if I need to change the delivery address?

To update the delivery address, email support@oasistea.com. We assist with address changes if the order hasn't been dispatched. Once dispatched, address changes are not feasible.

The product I desire is out of stock. Can I pre-order it?

Our tea offerings rotate seasonally, so if a product is out of stock, email contact@oasistea.com, and we'll endeavor to source it from our in-store inventory or warehouse if available.

What Payment methods are accepted?

Oasis Tea offers multiple payment options through our integrated CCAvenue payment gateway, including Netbanking, credit cards, debit cards, wallets, cash cards, and more. For international orders, we accept PayPal. If you encounter payment-related issues, contact us for assistance. In rare cases, we may offer bank transfer as an alternative payment method.

For any inquiries or challenges regarding the ordering and payment process, our dedicated support team is here to assist you.