Delivery FAQ

Welcome to our Delivery FAQ, where we aim to provide you with essential information about receiving your Oasis Tea orders:

Where does Oasis Tea deliver?

Oasis Tea proudly ships to over 100+ countries worldwide using reliable courier services such as DHL, FedEx, UPS, and USPS.

How long does it take to process and ship my order?

We typically process and ship orders within 1-2 business days after receiving your payment confirmation.

How can I track my order?

To track your order, visit our Order Tracking Page. You will receive a tracking number via email once your order is shipped.

What is the estimated delivery time for my order?

Delivery times depend on your location and customs clearance in your country. As a general guideline:

  • U.S. and Canada orders: 3-10 business days
  • International orders: 7-15 business days

What if there are delays, damages, or losses with my order?

While we strive for smooth deliveries, we are not responsible for delays, damages, or losses caused by the courier service or customs authorities. If you encounter any issues, please contact us within 14 days of receiving your order, and we will assist you

Can I change my delivery address after placing an order?

To change the delivery address, please email us at contact@oasistea.com. We can assist with address changes as long as the order has not been dispatched.

Can I schedule a specific delivery date or time?

Unfortunately, we cannot offer specific delivery date or time requests as delivery times are determined by our courier partners and customs processing.

Do you offer expedited shipping options?

Currently, we do not offer expedited shipping options, but we are continuously exploring ways to enhance our shipping services.

What if I'm not home when my order is delivered?

If you are not home during delivery, the courier service will typically leave a delivery notice with instructions for rescheduling or picking up your order from a local distribution center.

Can I have multiple orders shipped together to save on shipping costs?

Orders are typically shipped separately, and we do not offer combined shipping. Each order will have its own tracking number.

If you have any additional questions or need further assistance regarding the delivery of your Oasis Tea order, please do not hesitate to contact us. Your satisfaction is our priority, and we are here to ensure your tea arrives in perfect condition.

Last updated: September 13, 2023